It was supposed to be a great time for Parrotheads at Saturday night's Jimmy Buffett concert at the KeyBank Pavilion near Pittsburgh, PA. And for those who made it inside the gates of the 23,000-seat venue, it most certainly was. As many of us in his hometown know, a Buffett show is a special kind of fun.
Sadly, vast numbers of people never even got inside, or only made it past security near the end of the show. With parking pushing upwards of $100 and who knows how much for tickets, as well as gas and possibly hotels, this was not a good scene -- and understandably, a lot of people were upset.
A statement from Live Nation gave no reason for the delays, but at least acknowledged it happened:
"During last night's show, some fans experienced longer than normal wait times. We apologize for the inconvenience and frustration this may have caused and will continue working hard to prevent situations like this from happening again in the future. Any fans who experienced delays are encouraged to reach out to Ticketmaster Fan Support."
But I can't imagine that will make all those fans who got in late feel better. Good customer service would say you don't let it happen in the first place; but when it does, you apologize and explain. And then, of course, offer refunds.
This is nothing on Jimmy Buffett, who may not have even been aware of what was going on outside the venue. The only thing on his official Twitter feed was a pic from his performance.