Restaurant Strikes Back Against Customer Scam

I've heard of people doing this... putting something in their food (in this case, a hair) and trying to get a free meal.  But this woman went a step farther and threatened a scathing review if she didn't get her way.  

She followed through on that threat.  And the restaurant fought back, using security video.  

 

Her bad review was removed and Trip Advisor issued this statement:


“We take very seriously any allegations of blackmail or threatening behavior by guests against business owners.

It is absolutely against the terms and spirit of our site to use TripAdvisor’s name to try and claim discounts, compensation or freebies that would not be available to other guests. We strongly encourage owners who have experienced blackmail to proactively report such threats before a corresponding review is submitted by using our free Management Centre.

When reporting such threats, we advise owners to provide as much information as possible to aid the investigation efforts of our fraud detection team. They will then be able to take action to stop those reviews from ever reaching the site.”

As much as the idea of hair in our food makes us ill... the idea that someone would do this and threaten the restaurant leaves a worse taste in our mouths. Agreed?  

 
Mary

Mary

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